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Accessible Seating

Accessible seating, also called ADA or wheelchair seating (and often searched as handicap seating), is set aside at every major venue for guests who use a wheelchair or have limited mobility, with companion seats beside it. Here is how to find those seats when you buy on StubOrder, what the federal rules say, and how individual venues handle them.

Finding accessible seats on StubOrder

Open the event and its seat map. Sellers mark accessible listings in the listing notes, with wording such as "ADA accessible; these tickets allow for wheelchair access", and where the seat map shows an ADA Accessible filter, it lists only those. Accessible listings are few: many events have none at a given moment, and a seller may list a wheelchair row without marking it, so read the notes on any listing you are considering.

The venue, not the seller or StubOrder, decides who sits in accessible seating. Some venues move guests who do not need the accessible features, and companion policies differ, so check the venue's guide below or ask its box office before you buy.

Buying from the venue

The most reliable way to get a wheelchair space with companion seats together is the venue's or team's own ticket office. It sells accessible seats at the same price as other seats in that section, and it may ask whether you, or the person you are buying for, need the accessible features, but it may not ask for proof of a disability.

Bought a regular ticket and need an accessible seat?

Under the Justice Department's ADA rules, a venue must let a guest with a disability who bought a ticket on the resale market exchange it for an accessible seat in a comparable location, if one is free when the ticket is presented. That depends on what is free on the day, so it is not guaranteed: contact the venue's guest services as early as you can, and on the day go to guest services before finding your seat.

Companion seats

With each wheelchair space, a venue selling its own tickets must offer up to three companion seats in the same row, next to it, when they are available, or as close as possible when they are not. On the resale market, companion seats depend on what the seller is offering, so check the quantity and the notes on the listing.

Venue accessibility guides 50

Where the accessible seats are, how to get them and how to get in, from each venue's official accessibility information:

Every other venue page on StubOrder points to its events' seat maps and its box office for accessible seats.

Sources: U.S. Department of Justice, ADA Requirements: Ticket Sales, and the ticketing rules at 28 CFR 36.302(f). StubOrder is an independent resale marketplace and is not affiliated with any venue listed here.

Frequently asked questions

Can anyone buy ADA seats?

Accessible seats are meant for people who need their features, such as wheelchair users and people who cannot climb steps or walk far, and for their companions. A venue may ask whether you need the accessible features and may move a guest who does not, so buy them only if you or someone in your party needs them.

Are ADA tickets cheaper?

No. When a venue sells them, accessible seats cost the same as other seats in the same section. On a resale marketplace, sellers set the price, and accessible listings are usually priced like the seats around them.

What if I bought ADA tickets by mistake?

Contact the venue before the event and tell it. Venues may let you keep the seats, move you on the day, or ask you to sit elsewhere if a guest who needs the space arrives; each venue sets its own policy.

Can ADA tickets be resold?

Yes. Under the Justice Department rules, someone holding tickets for accessible seats may transfer them like any other ticket, including to a person without a disability. The venue can still relocate a guest who does not need the accessible features.

Can I exchange a regular ticket for an accessible seat?

If you have a disability and bought a ticket for a seat that is not accessible on the resale market, the venue must exchange it for an accessible seat in a comparable location if one is free when you present the ticket. It is not guaranteed, so contact the venue early.