Manage your hotel booking

Enter the reference from your confirmation and the email address it was sent to. We ask for both so that a reference on its own is never enough to change someone's booking.

Booking reference

Email on the booking

Find my booking

The reference looks like SO- followed by ten characters and is at the top of your confirmation email. If the email never arrived, check your spam folder, then contact us — bookings are traceable by reference even when the email is not.