How buying on StubOrder works
StubOrder is an independent ticket resale marketplace. Professional sellers list tickets to sports, concerts, theater, and festivals, and StubOrder handles search, the seat map, checkout, and order confirmation. Here is what to expect before you buy.
A resale marketplace, not a box office
Every ticket on StubOrder is resale inventory: tickets a seller already holds and has relisted. Because sellers set their own prices, a listing can be above or below face value, and the lowest price may be a single seat or a partial-view section. StubOrder is not the event organizer and is not affiliated with any venue, team, performer, or box office.
How prices work
Prices move with demand. The opponent or supporting act, the day of the week, how close the date is, and where the seats are all affect what sellers ask, so the same section can cost more or less from one date to the next. Compare listings on the event page, and use the seat map where available to see exactly which section and row a price is for before you choose.
Delivery and entry
Most listings deliver by mobile transfer or instant download; some are shipped as hard stock. The delivery method is shown on each listing before you buy, and a small number of listings add a delivery charge. Mobile tickets are the most common format and are sent so they are ready on your phone for entry. Most orders are delivered within a few hours of purchase; mailed tickets, and mobile tickets that a team or venue releases only closer to the date, take longer, but they arrive before the event under the 100% Buyer Guarantee.
Fees and secure checkout
The price on an event page is an estimated starting price, not a ticket you can buy at that exact amount. The seat map shows the live price for each listing. A booking fee is already in that price. Any applicable tax is added at checkout, and a small number of listings add a delivery charge, so check the order total before you pay. You can stop at any point. Checkout is handled over a secure connection.
If an event is rescheduled, postponed, or canceled
When an event is rescheduled or postponed, existing tickets are normally honored for the new date, and the event page shows the current schedule. If an event is permanently canceled, your order is refunded in full under the 100% Buyer Guarantee, including the booking fee; only a delivery fee is not refunded, and shipped hard-stock tickets may need to be returned first. The event page reflects the latest status we have, so check it and your email for updates.
Getting help
Questions about an order or a listing? Use our contact page to send us your order details. Our team usually replies within hours.
Frequently asked questions
Is StubOrder a box office?
No. StubOrder is an independent resale marketplace. Tickets are listed by professional sellers, so prices are set by the market and can be above or below face value. StubOrder is not affiliated with any venue, team, performer, or box office.
When are fees shown?
The price on an event page is an estimated starting price, not a ticket you can buy at that exact amount. The seat map shows the live price for each listing. A booking fee is already in that price. Any applicable tax is added at checkout, and a small number of listings add a delivery charge, so check the order total before you pay. You can stop at any point.
How are tickets delivered?
Most orders are delivered within a few hours of purchase, by mobile transfer or instant download; some ship as hard stock. Mailed tickets, and mobile tickets that a team or venue releases only closer to the date, take longer, but they arrive before the event under the 100% Buyer Guarantee. The delivery method is shown on every listing before you buy.
What happens if my event is canceled or moved?
Rescheduled and postponed events normally keep existing tickets valid for the new date. If an event is permanently canceled, your order is refunded in full under the 100% Buyer Guarantee, including the booking fee; only a delivery fee is not refunded, and shipped hard-stock tickets may need to be returned first. Watch the event page and your email for the current status.
Are the seats in a listing together?
Yes. Seats within a single listing are adjacent unless the listing notes say otherwise. General admission and lawn listings are open areas with no assigned seat and are marked as such. If you want aisle seats, look for them in the listing notes when you choose your seats, or at checkout.
How do I get help with an order?
Send us your order details through the contact form. Our team usually replies within hours.
