Terms of Service

These terms govern your access to and use of the StubOrder website and services. Please read them carefully. By using StubOrder, you agree to these terms.

Last updated: July 16, 2026

Acceptance of these terms

By browsing StubOrder, creating an order, or otherwise using the site, you agree to be bound by these terms and by our Privacy Policy. If you do not agree, please do not use the site.

What StubOrder is

StubOrder is an independent ticket resale marketplace. Tickets are listed by professional resellers, and StubOrder provides the search, listings, seat selection, and checkout experience that connects you to those sellers. StubOrder is not a box office and is not affiliated with any venue, team, performer, promoter, or primary ticket seller. Because tickets are resold on an open market, prices may be above or below the original face value and can change based on demand.

Eligibility

You must be at least 18 years old and able to form a binding contract to place an order. By ordering, you confirm that the information you provide is accurate and that you are authorized to use the payment method presented at checkout.

Orders, pricing, and payment

• Ticket availability and prices are set by the sellers and shown in real time. Listings can change or sell out before an order is completed.
• Checkout and payment are handled by our ticketing partner's secure checkout. Applicable service or delivery fees and taxes are shown before you confirm.
• An order is a binding purchase once it is confirmed. Because live-event tickets are time-sensitive and unique, all sales are final except as provided by the Buyer Guarantee below or as required by law.
• Tickets are intended for personal use and lawful resale where permitted, and not for fraudulent or unauthorized commercial activity.

Buyer Guarantee

Eligible orders are backed by our 100% Buyer Guarantee: you receive valid tickets in time for the event, or a resolution as described on that page. The guarantee page explains what is covered for cancellations, non-delivery, and materially different tickets.

Acceptable use

When using StubOrder, you agree not to:

• use the site for any unlawful purpose or in violation of these terms;
• use bots, scrapers, or other automated means to access, copy, or overload the site;
• interfere with the site's security or normal operation, or attempt to gain unauthorized access;
• copy, resell, or misuse our content, branding, or listings without permission; or
• provide false information or impersonate another person.

Intellectual property

The StubOrder name, logo, site design, and original content are the property of StubOrder or its licensors and are protected by intellectual-property laws. Event names, team names, and trademarks belong to their respective owners and are used only to describe the tickets available.

Disclaimers

The site is provided "as is" and "as available." To the fullest extent permitted by law, StubOrder disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the site will be uninterrupted, error-free, or that listings are complete or accurate at all times. The interactive seat map and checkout are provided by a third-party partner.

Limitation of liability

To the fullest extent permitted by law, StubOrder and its officers, employees, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising from your use of the site or any purchase. Where liability cannot be excluded, our total liability is limited to the amount you paid for the order giving rise to the claim. Nothing in these terms limits any rights you have under our Buyer Guarantee or applicable law.

Indemnification

You agree to indemnify and hold StubOrder harmless from claims, losses, and expenses (including reasonable legal fees) arising from your misuse of the site or your violation of these terms or the rights of others.

Governing law and disputes

These terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules. You agree that any dispute will be resolved in the state or federal courts located in New York, unless applicable law provides otherwise.

Changes to these terms

We may update these terms from time to time. When we do, we will change the "Last updated" date above. Your continued use of the site after changes take effect means you accept the updated terms.

Contact us

Questions about these terms? Use our contact form.