Privacy Policy

This policy explains what information StubOrder collects when you use our website, how we use it, who we share it with, and the choices you have. By using StubOrder you agree to the practices described here.

Last updated: July 22, 2026

Who we are

StubOrder is an independent online ticket resale marketplace based in Buffalo, NY. In this policy, "StubOrder," "we," "us," and "our" refer to StubOrder. If you have any question about your privacy, contact us through our contact form.

Information we collect

Information you give us

Contact details you share when you email or call us, such as your name, email address, phone number, and the content of your message.
Newsletter sign-up. If you subscribe to our email updates, we store the email address you give us, and your name and phone number if you choose to provide them. We use these only to send you StubOrder updates, we do not sell them, and every email includes a one-click unsubscribe link. When you subscribe, your details are added to the email service we use to send campaigns.
Approximate location on sign-up. When you subscribe to email updates, set a ticket alert, or turn on push notifications, we also record the approximate city and state worked out from your IP address at that moment, so we can tell you about events near you rather than across the country. We store only the city and state, never your IP address and never precise coordinates, and we do not update it afterwards or track where you go. Ask us and we will remove it.
Order information when you buy tickets. Your payment and billing details are collected and processed by our ticketing partner on the checkout screen, not stored by StubOrder. See "How we share information" below.

Information we collect automatically

Usage and device data such as your browser type, pages viewed, referring page, and general interaction, gathered through analytics.
Approximate location. To show events near you, we look up an approximate city and state from your IP address using a third-party geolocation service. We store a shortened, hashed reference rather than your full IP for this feature, and you can change or clear your location at any time.
Server logs. Like most websites, our server records each request it receives: the page requested, the time, the response status, your device type, and the website that referred you (the site name only, never the full address). This is not cookie-based and is used for security, troubleshooting, and counting traffic. We do not store your IP address in these records. We do record an approximate location (country, state, and city) worked out from your IP address, so we can see which parts of the country our visitors come from, and any search terms you type into the site search. To count how many separate people visited on a given day, we store a scrambled code derived from your IP address and browser, combined with a secret that is deleted each night, so the code cannot be traced back to you or matched to your visits on any other day.
Cookies and similar technologies, described in the next section.

Cookies we use

Cookies are small files stored on your device. StubOrder uses a small set:

Essential cookies that remember your display theme (light or dark) and your chosen or detected location, so the site works the way you expect. These are always on because the site needs them to function.
Preference cookie that records your analytics choice, so we can honor it on return visits.
Analytics (Google Analytics) that helps us understand how visitors use the site, such as which pages are popular and where visitors come from. Analytics is on by default.

Your choices. You can opt out of analytics cookies at any time using the link in the footer of every page, and opt back in the same way. We also honor the Global Privacy Control browser signal: if your browser sends it, analytics is turned off automatically unless you have expressly opted in. You can also block or delete cookies in your browser settings. Blocking essential cookies may stop parts of the site from working.

How we use information

To run the marketplace: show listings, surface events near you, and let you search and check out.
To process and confirm your orders through our ticketing partner and provide customer support.
To understand and improve site performance and content through analytics.
To keep the site secure, prevent fraud and abuse, and meet legal obligations.

How we share information

We do not sell your personal information. We share information only with the service providers that make the site work, and only as needed:

Ticketing and checkout partner. Ticket inventory, the interactive seat map, and the checkout are provided by our ticketing partner (TicketNetwork and its Seatics and checkout services). When you buy, your order and payment details are submitted to that partner to complete the purchase, and their handling of that information is governed by their own privacy terms.
Analytics provider. Google Analytics processes usage data to produce aggregate reports. We enable IP anonymization.
Email service. When you subscribe to our newsletter, your email address and any name or phone number you provided are shared with the email service we use to send campaigns, solely so we can email you and honor your unsubscribe requests.
Location lookup provider. A third-party geolocation service resolves your approximate city and state from your IP address.
Legal and safety. We may disclose information if required by law, to enforce our terms, or to protect the rights, property, or safety of StubOrder, our customers, or others.

Your choices and rights

Analytics. Use the cookie notice to accept or decline analytics. Declining stops Google Analytics from loading at all, for your visit and for future visits on that device. Our own server logs, described above, are not cookie-based and continue either way, because they are how we keep the site secure and working. They contain no cookie and no IP address. The only location in them is a broad country, state, and city, which does not identify you personally.
Location. Use the "change location" control in the header to set or clear the location we use for "events near you."
Browser controls. You can clear or block cookies and set your browser to signal Global Privacy Control (GPC).
State privacy rights. Depending on where you live (for example under the CCPA/CPRA and similar state laws), you may have the right to access, correct, or delete personal information we hold, or to opt out of certain sharing. To make a request, use our contact form and we will respond as required by law. We will not discriminate against you for exercising these rights.

Data retention

We keep personal information only as long as needed for the purposes described here, to comply with our legal obligations, resolve disputes, and enforce our agreements. Analytics data is retained according to our analytics provider's settings. Raw server logs are deleted after about 35 days, and only aggregate counts are kept after that.

Security

The site is served over HTTPS, and we use reasonable technical and organizational measures to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children's privacy

StubOrder is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Third-party links

Our site and checkout may link to sites we do not operate. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies.

Changes to this policy

We may update this policy from time to time. When we do, we will change the "Last updated" date above. Significant changes will be made clear on this page.

Contact us

Questions about your privacy or this policy? Use our contact form.