Editorial Policy

StubOrder publishes two kinds of content: pages generated from our own marketplace data, and articles written about the ticket market. This page sets out how both are produced, sourced and corrected, and what we will not publish. It is a standard we expect to be held to, so it describes what we actually do rather than what sounds good.

Where our claims come from

The great majority of what you read here is calculated, not composed: event counts, price ranges, schedules, and rankings such as "selling fastest" all derive from the marketplace catalog we refresh roughly hourly. We publish how those figures are built, including their limits, on our data methodology page.

Where an article makes a claim we cannot derive from our own data, we say where it came from and link to it. Where we checked something ourselves, we say when we checked, how many cases we looked at, and what the check could not establish. A price comparison without a date and a sample size is an anecdote, and we do not present anecdotes as findings.

What we will not publish

• Facts we cannot verify about a venue or event. Parking rules, run times, bag policies, age limits and seating quirks are set by venues and productions and change without notice. We link to the venue rather than restate them from memory.
• A date or a price the marketplace has not given us. When an event is postponed without a new date, we say the date is to be announced instead of printing the placeholder the supplier holds. When a start time is unknown, we show the date alone.
• Paid placement dressed as editorial. Nothing on this site is featured, ranked or recommended in exchange for payment.
• Aggregated third-party ratings presented as our own. We do not collect other sites' star ratings into review markup.
• Certainty we do not have. We can see listings disappear from the market; we cannot see whether they sold. Content that depends on that distinction says so.

Prices and fees

Advertised prices on this site are estimates and are written as such. They are rounded up from the lowest listing we hold, because the lowest listing is often a single seat that sells quickly, and because the figure we hold is the listing price rather than your final total. Delivery and any tax are added at checkout. Where an article quotes a total paid at another site, that total is the amount actually reached at checkout, not an advertised price, and the article says which it is.

Accuracy and corrections

We correct errors rather than quietly delete them. Because most figures here are calculated, a correction is normally a change to how the number is derived, and it takes effect on every page that uses it rather than on the one page reported. Where an article's conclusion changes as a result, we note the change in the article instead of overwriting it silently.

If something looks wrong, tell us through the contact form and include the page address and what you saw. Reports about a calculation are the most useful kind, because they usually surface a bug affecting many pages at once.

Independence

StubOrder is an independent resale marketplace. We are not a box office, and we are not affiliated with any venue, team, performer or promoter we write about. Prices are set by the professional sellers listing the tickets, not by us, and they can be above or below face value. Where we compare ourselves with another marketplace, we are an interested party, which is exactly why those articles publish their method and their raw numbers.

Review and updates

Data-driven pages update themselves as the marketplace changes, so an event count or price range reflects the most recent refresh rather than the day the page was written. Articles that depend on a point-in-time check carry the date of that check, and we re-run the check rather than quietly refresh the date.

For how buying, delivery, fees and cancellations work, see how buying on StubOrder works. For how our numbers are calculated, see our data methodology.